Posts Tagged ‘reboot’

How To Fix the Windows 8.1 Black Screen Issue

Thursday, November 21st, 2013

Correcting the black screen problem after upgraded to Windows 8.1 (aka Windows Blue):

Entering Safe Mode in Windows 8.1:
Hold down the power button to shut off the computer.
While the computer is off, hold SHIFT and tap F8 rapidly. While tapping F8, hit the power button to turn on the computer.
Open ‘Advanced Startup Options’
Choose ‘Troubleshoot’
Choose ‘Advanced Options’
Choose ‘Startup Settings’
Click the ‘Restart’ button
Once the computer restarts choose a Windows 8 ‘Safe Mode’ Option

Fixing the Black Screen:
From the ‘Start’ screen type ‘Device Manager’ to launch a search
Select ‘Device Manager’
Expand ‘Display Adapters’
Click on each entry and click the ‘Delete’ key on your keyboard
Check the’Delete the driver software for this device’ box
Click ‘OK’
Reboot normally


Recovery Console in Windows Vista and Windows 7

Wednesday, August 10th, 2011

The XP Recovery Console is now known as the Windows Vista and Windows 7 Recovery Options.

The Windows Recovery Options tools are:
Startup Repair
System Restore
System Image Recovery
Window Memory Diagnostic
Command Prompt

To get to the Recovery Options in Windows Vista and Windows 7:

Method 1:

1. Reboot your computer and repeatedly hit the F8 key.

2. Select “Repair Your Computer”.

3. Choose your language and keyboard settings and then click Next.

4. From the System Recovery Options menu, select one of the repair tools to run it.

Method 2:

1. Insert the Windows install DVD and turn on your computer.

* Note: If your computer is not configured to start from a DVD disk, check the user manual that came with your computer.

2. When prompted, press any key to start Windows from the installation disc.

3. Choose your language and keyboard settings and then click Next.

4. Click Repair your computer.

5. Select the operating system that you want to repair then click Next.

6. From the System Recovery Options menu, select one of the repair tools to run it.


Fake Anti-Virus Popups – This Is A Virus

Sunday, September 26th, 2010

I get a lot of experience removing computer viruses as a computer repair technician but rarely do I get to see a virus actually infect a computer “in the wild”. Two days ago my main computer, which is a fully updated Windows 7 PC with up-to-date antivirus, was infected by a drive-by virus (specifically the very nasty TDSS rootkit virus). The following is how the virus infected the computer and how I removed it.

I was downloading a file from Megaupload and another browser window popped open and started playing a video. The popup browser windows looked innocent enough but when I went to close it a warning dialog telling me to install up-to-date antivirus software immediately showed up in my system tray.

The best thing is that the warning misspelled the word Unauthorized as Unauthosrized:
fake anti-virus warning popup

Then I started getting a fake Windows Security Center window warning me that my computer had no anti-virus software installed:
fake security center popup

The virus begins with a trojan virus that installs itself into the c:\Users\Username\AppData\Local\Temp directory. The trojan then downloads many more infected files including a rootkit that is set to install itself as soon as you reboot your computer.

Here is the actual trojan file that installed itself:
popup virus identified

I immediately ran a full scan using Malwarebyte’s Anti-Malware which detected quite a few infected files (including the persistent TDSS rootkit) that the trojan attempted to install onto the computer.

This is what Malwarebytes detected and removed:
anti-virus popup virus removed

After I ran Malwarebytes I rebooted the computer, ran Malwarebytes again (it caught a few more infected files that tried to re-install themselves) and then I ran a full scan using AVG Free Anti-virus.

If you follow the above steps immediately after an infection you should be able to remove this virus with no problems.

Good luck!